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1 of 4: Cleanliness of Common Areas 

This includes the cleanliness of streets, sidewalks, public areas, and communal gardens, as well as the regular and systematic removal of debris and dry leaves to maintain the overall appearance of the community.

2 of 4: Efficiency of Waste Collection

This covers the company’s commitment to scheduled waste collection, maintaining the cleanliness of container sites, preventing waste accumulation, and handling waste properly and safely during collection and transportation.

3 of 4: Professionalism of the Workforce

This refers to workers wearing their official uniforms, being cooperative and respectful with residents during their tasks, and ensuring there is enough workers to provide continuous high-quality service.

4 of 4: Responsiveness to Feedback and Reports

This includes the speed of response to residents’ reports, the company’s effectiveness in resolving complaints permanently, and the clarity of the official communication channels used to receive and follow up on feedback.

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